Maritz Research Apps

Capella, the world class customer experiencemanagement platform by Maritz Research, is now available oniOS/Android.For decades Maritz Research has built innovative and robustcustomer satisfaction tracking programs, helping our clients becomeindustry leaders. Capella represents the culmination of our bestpractices and thinking. It allows organizations of any size to makesense of their customer feedback data. With this platform users canclearly see the most important data and, more importantly, takeaction on that information—right from the tool.Key features of Capella Mobile:Real-time customer hot alerts identify unhappy customers and allowyou to assign follow up actions.Track every customer's survey feedback, including scores andcomments.Monitor key performance measures from the easy-to-readDashboard.Access more detailed information about your store with trends,ranks, advanced filters, and benchmarking.Supervise individual employee results for coaching orself-assessment.Auto-synchronize action steps among every computer and phone usedin your organization.BackgroundWith Capella from Maritz Research, you get customer experienceinformation you can actually do something with. By identifying yourmost critical issues and giving you step-by-step guidance onexactly what to do next, Capella makes it easy to see your businessmore clearly and take action on what you see.For more information on making Capella a critical part of yourorganization, contact Maritz Research:Webhttp://maritzresearch.com/capellaPhoneNorth America: (877) 4-Maritz (877-462-7489)Europe, Asia Pacific, Africa: +44 (0) 1494 590638Outside North America: +1-636-827-8865

DealerPulse is a convenient mobile version ofthe desktop program designed for use by subscribing General Motorsdealerships and GM field representatives.DealerPulse Mobile allows you to view complete survey databy:sales or service customer* brand* time period* sales or service employeeThis application is intended for internal use only by GMdealership personnel that are enrolled in DealerPulse. Thisapplication does not contain advertising and is not intended forviewing by consumers.For support on this application or information on subscribing toDealerPulse, contact: 800.778.5706 (option 1)PURPOSEDealerPulse is a dynamic online CSI diagnostic tool that goesbeyond the numbers—helping GM Dealers monitor performance, identifystrengths, diagnose problems, and pinpoint root causes to developaction plans for continuous improvement. For dealers who areserious about customer satisfaction, DealerPulse is a powerful toolto help you improve operations, strengthen and lengthen customerrelationships, and increase profitability by turning CSI data intoactionable information.DealerPulse Mobile provides dealership personnel with relevanttools and content, including up-to-date information regarding theirperformance on customer satisfaction measures.ADDITIONAL FEATURES* Hot Alerts for PDS, SSS, DSS, GMCC, and Quick Touch* Daily Updates for PDS, SSS, DSS, GMCC and Quick Touch* Customer comments

Infiniti Customer Voice, the worldclasscustomer experience management platform by Maritz Research, isnowavailable on iOS.For decades Maritz Research has built innovative androbustcustomer satisfaction tracking programs, helping our clientsbecomeindustry leaders. Infiniti Customer Voice representstheculmination of our best practices and thinking. Itallowsorganizations of any size to make sense of their customerfeedbackdata. With this platform users can clearly see the mostimportantdata and, more importantly, take action on thatinformation—rightfrom the tool.Key features of Infiniti Customer Voice Mobile:•Real-time customer hot alerts identify unhappy customers andallowyou to assign follow up actions.•Track every customer's survey feedback, including scoresandcomments.•Monitor key performance measures from theeasy-to-readDashboard.•Access more detailed information about your store withtrends,ranks, advanced filters, and benchmarking.•Supervise individual employee results for coachingorself-assessment.•Auto-synchronize action steps among every computer and phoneusedin your organization.BackgroundWith Infiniti Customer Voice from Maritz Research, yougetcustomer experience information you can actually do somethingwith.By identifying your most critical issues and givingyoustep-by-step guidance on exactly what to do next, InfinitiCustomerVoice makes it easy to see your business more clearly andtakeaction on what you see.For more information on making Infiniti Customer Voice acriticalpart of your organization, contact Maritz Research:Webhttp://maritzresearch.com/capellaPhoneNorth America: (877) 4-Maritz (877-462-7489)Europe, Asia Pacific, Africa: +44 (0) 1494 590638Outside North America: +1-636-827-8865

Nissan Customer Voice, the world classcustomerexperience management platform by Maritz Research, is nowavailableon iOS.For decades Maritz Research has built innovative androbustcustomer satisfaction tracking programs, helping our clientsbecomeindustry leaders. Nissan Customer Voice represents theculminationof our best practices and thinking. It allowsorganizations of anysize to make sense of their customer feedbackdata. With thisplatform users can clearly see the most importantdata and, moreimportantly, take action on that information—rightfrom thetool.Key features of Nissan Customer Voice Mobile:•Real-time customer hot alerts identify unhappy customers andallowyou to assign follow up actions.•Track every customer's survey feedback, including scoresandcomments.•Monitor key performance measures from theeasy-to-readDashboard.•Access more detailed information about your store withtrends,ranks, advanced filters, and benchmarking.•Supervise individual employee results for coachingorself-assessment.•Auto-synchronize action steps among every computer and phoneusedin your organization.BackgroundWith Nissan Customer Voice from Maritz Research, you getcustomerexperience information you can actually do something with.Byidentifying your most critical issues and giving youstep-by-stepguidance on exactly what to do next, Nissan CustomerVoice makes iteasy to see your business more clearly and takeaction on what yousee.For more information on making Nissan Customer Voice acriticalpart of your organization, contact Maritz Research:Webhttp://maritzresearch.com/capellaPhoneNorth America: (877) 4-Maritz (877-462-7489)Europe, Asia Pacific, Africa: +44 (0) 1494 590638Outside North America: +1-636-827-8865